VCOM College Catalog and Student Handbook

Formal Federal Agency Grievance Procedures Students with grievances or complaints against the College based upon violations of Section 504 or the ADA also have the right to file a complaint with the Office for Civil Rights by:

(1) Mailing the grievance or complaint to the:

Washington DC (Metro) Office for Civil Rights (OCR) U.S. Department of Education P.O. 400 Maryland Avenue, SW Washington, DC 20202-1475; or

(2) Faxing it to this office at (202) 453-6021; or (3) Filing it electronically at: www.ed.gov/about/offices/list/ocr/ complaintprocess.html.

For more information students can contact the Office for Civil Rights via phone: (202) 453-6020 (voice) and (877) 521-2172 (TDD) or via e-mail at: ORC.DC@ed.gov. GI BILL ® Feedback System The GI BILL® Feedback System allows recipients of VA educational benefits to submit complaints against educational institutions or employers they believe have acted erroneously, deceptively, with misleading recruiting practices, or in some other way have failed to follow the Principles of Excellence. Individuals who wish to submit a complaint can do so on their own behalf, on behalf of someone else, or anonymously by visiting the GI BILL® Feedback System at: https://www.benefits.va.gov/GIBILL/Feedback.asp The Virginia State Approving Agency (SAA) is the approving authority of education and training programs for Virginia. Their office investigates complaints of GI BILL® beneficiaries. While most complaints should initially follow the school grievance policy, if the situation cannot be resolved at the school, the beneficiary should contact their office via email at: saa@dvs.virginia.gov. GI BILL® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about the education benefits offered by VA is available at the official U.S. government website at: http://www.benefits.va.gov/gibill

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